Responsible Gaming
at 399be
Gambling at 399be is designed to be entertaining, not distressing. We take our duty of care to every Bangladeshi player seriously — providing real tools, clear information, and direct support to help you stay in control of your gaming activity at all times.
Gambling Should Always Be a Choice, Not a Compulsion
At 399be, responsible gaming is not a compliance checkbox — it is a core value that shapes how we build our platform and serve our members across Bangladesh. We believe that sports betting and casino gaming are legitimate forms of entertainment when approached with awareness, clear limits, and a healthy relationship with risk. Our role is to make sure you always have the tools and knowledge to maintain that balance.
Gambling problems can affect anyone, regardless of age, income, or experience. The signs are not always obvious at first: spending more than planned, chasing losses, neglecting personal responsibilities, or feeling anxious when not playing. 399be actively monitors player behaviour and provides a comprehensive suite of responsible gaming tools to support every member who needs help — whether that means setting a daily deposit cap or requesting a full self-exclusion for an extended period.
This page outlines every responsible gaming feature available on the 399be platform, how to use them, and where to seek additional help if you are concerned about your own gambling habits or those of someone close to you. All responsible gaming services at 399be are provided in English and are available around the clock, seven days a week.
399be serves a diverse community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. We recognise that gambling habits and financial circumstances vary widely, and our responsible gaming tools are designed to be flexible enough to meet the real needs of real players — not just to satisfy a policy requirement.
Answer honestly. If you answer "Yes" to two or more of these questions, we strongly encourage you to contact our support team.
Do you regularly spend more money on gambling than you originally intended?
Have you ever borrowed money or sold personal belongings to fund gambling activity?
Do you find yourself trying to win back money you have already lost (chasing losses)?
Has gambling caused conflict with family members, friends, or your employer?
Do you feel anxious, irritable, or restless when you are unable to gamble?
Have you tried to stop or reduce your gambling but found it difficult to do so?
Responsible Gaming Features at 399be
Every 399be member has access to the following tools at no charge. These features are available immediately upon request and can be activated or adjusted at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your 399be account. Once your chosen limit is reached, the platform will automatically block further deposits for that period. Limits can be decreased immediately, but increases take 48 hours to activate — giving you a cooling-off period to reconsider.
Session Time Limits
Define a maximum duration for individual gaming sessions. Once your preset session time expires, you will receive a notification and the option to end your session. This tool helps prevent extended, unplanned play — a common factor in escalating gambling habits — by introducing regular structured breaks.
Temporary Time-Out
Take a short break from the 399be platform by activating a temporary time-out period of 24 hours, 48 hours, one week, or one month. During a time-out, your account remains intact but access to all real-money gaming, deposits, and betting is suspended. The time-out cannot be cancelled before it expires.
Self-Exclusion
Request a formal self-exclusion to close your 399be account and block access to the platform for a defined period — minimum six months, up to five years, or permanently. During self-exclusion, your account cannot be reopened early. Any pending withdrawals of verified funds will still be processed within the standard timeframe.
Reality Check Notifications
Enable in-session reality check pop-ups at intervals you choose — every 30, 60, or 90 minutes. Each notification shows your current session duration, total amount wagered, and net win or loss for that session, giving you clear, factual data to make an informed decision about whether to continue playing.
24/7 Support Access
Our English-language customer support team is available around the clock, every day of the year. If you are experiencing concerns about your gambling behaviour — or about someone else's — you can contact us at any time at [email protected]. All responsible gaming enquiries are handled with full confidentiality and treated as a priority.
How to Activate a Responsible Gaming Tool
Activating any responsible gaming feature on your 399be account is straightforward. Follow the steps on the right to request a tool today. All requests are acknowledged within one business day.
Subject: "Responsible Gaming Request"
Available: 24 hours a day, 7 days a week.
-
1
Log in to Your 399be Account
Access your account using your registered credentials at 399be.io. Make sure you are logged in to the correct account that you wish to apply the responsible gaming tool to.
-
2
Contact Our Support Team
Send an email to [email protected] using the subject line "Responsible Gaming Request". In your message, clearly state your registered username or email address and the specific tool you wish to activate — for example, "I would like to set a daily deposit limit of ৳2,000" or "I am requesting a one-month time-out."
-
3
Identity Confirmation
For security purposes, our support team will verify your identity before processing the request. This involves confirming your registered name, phone number, and date of birth. This step protects your account from unauthorised changes.
-
4
Tool Activation Confirmation
Once your identity is confirmed, the requested tool will be applied to your account. You will receive a written confirmation email. Deposit limit reductions and time-outs take effect immediately. Increases to limits take 48 hours to activate.
-
5
Ongoing Support
Our team remains available if you need to modify, extend, or escalate any responsible gaming measure on your account. If at any point you feel your situation has worsened, do not hesitate to request a permanent self-exclusion — we will always honour that request immediately.
Understanding Problem Gambling
Problem gambling — sometimes described as gambling disorder — is recognised as a behavioural condition in which an individual cannot control their impulse to gamble despite experiencing repeated negative consequences. It is not a character flaw or a sign of weakness. It is a condition that can affect people from all walks of life, and it responds positively to early intervention and the right support structures.
Research consistently shows that the earlier a person identifies and addresses problem gambling behaviour, the better their outcomes. 399be is committed to providing the environment and tools that make early self-identification as easy as possible. We actively encourage our members to use the self-check questions above, set proactive limits before problems develop, and contact our support team without hesitation if anything feels wrong.
Protecting Minors
399be enforces a strict minimum age requirement of 21 years. We carry out mandatory KYC age verification on all accounts before any withdrawal can be processed. However, we also encourage parents and guardians to take active steps to prevent underage access to online gambling platforms. We recommend the use of parental control and internet filtering software to block access to gambling sites on shared or family devices.
If you suspect that a minor in your household has created an account on 399be, contact us immediately at [email protected]. We will investigate and close the account without delay, and any deposits made will be handled in accordance with our Terms & Conditions.
Keeping Gambling Entertaining
The most effective responsible gaming strategy is a proactive one. Before you start any gaming session on 399be, we encourage you to apply the following principles:
- Set a budget in advance — decide the maximum amount you are comfortable losing before you begin, and treat it as an entertainment expense, not an investment.
- Never chase losses — if you reach your session budget, stop. Attempting to recover losses by placing larger bets is one of the most common patterns that leads to serious financial harm.
- Take regular breaks — use the session time limit and reality check tools available on 399be. Extended, uninterrupted play impairs decision-making.
- Avoid gambling when emotionally distressed — gambling while stressed, angry, or depressed significantly increases the risk of problem behaviour. Use the platform only when you are in a calm, clear-headed state.
- Keep gambling separate from your financial obligations — never use money earmarked for rent, groceries, utilities, or family needs to fund gambling activity.
- Balance gambling with other activities — maintain a varied lifestyle that includes physical activity, social connection, and non-gambling hobbies. Gambling should be one option among many, not a primary source of entertainment or income.
Support Beyond 399be
If you feel that you need support beyond what 399be can provide directly, we encourage you to seek help from a qualified counsellor, mental health professional, or gambling support service. Speaking to someone outside the platform — whether a trusted family member, a close friend, or a professional adviser — is a sign of strength, not weakness, and is often the most effective first step toward recovery.
For our members in Bangladesh, we recommend speaking with a licensed mental health professional or contacting a certified support helpline if gambling is affecting your daily life, relationships, or financial stability. 399be's support team can provide guidance on accessing appropriate help — simply email [email protected] with the subject line "Responsible Gaming Request" and we will assist you directly.
Ready to Explore 399be the Right Way?
When you play within your means and use the tools available to you, online gaming can be a genuinely enjoyable experience. Browse our game categories, review our FAQ, or get in touch with our support team if you have any questions.